FAQ
1. What is Cairo Florist online?
It stands for Local Florist in Cairo and is working with member of
Flowers-link.
2. Can I request the items, which are not listed in the web store?
Yes, you may fax or email the requirement to Cairo Florist Online
and we will reply you within 30 min.
3. How can I make the payment?
You can make the payment by Credit Card.
4. Which credit cards does Cairo Florist Online accept?
Egypt Florist Online accepts Visa, MasterCard, American Express, and
Discover cards etc.
5. Is my credit card number is secured?
All transactions are secured, powered by CCNow, Which is our
Authorized web retailer an US based organization. Which transacts
all transactions on ultra high Secure Socket Layer (SSL). The credit
card information never comes to us. We just get the payment receipt
information. CGI script capable of processing Credit Card
transactions insuring that the information is encrypted before it is
transmitted.
6. How do I feel sure that you have correctly registered the order
placed?
Shortly after you have successfully transmitted your order to
CCNow's secure server you will receive an email acknowledgement from
CCnow, assuring you that your order is being processed to be
delivered as requested.
7. Are the items delivered as per the display on WebPages?
At Egypt Florist we aim to use seasonal flowers wherever possible,
as they last longer and offer better value to you. So, please bear
in mind that although the bouquets shown on our website will be
replicated as closely as possible they may contain some variation
due to seasonal availability.
Where we deliver:
Our courteous and efficient driving team are able to deliver
throughout Egypt. For those outside of Cairo, we offer next day.
Orders must be received by 9.0 am Egypt time the day before the
desired delivery date.
When we deliver:
Although we cannot guarantee exact times for delivery we aim to
deliver between 9am and 5pm. We can, however, specify morning or
afternoon deliveries.
Same day Delivery:
If you would like to send flowers to anywhere in Cairo on the same
day please send in your order form by 7 am Egypt time, as we make up
the flowers early each morning.
Request of changing or cancellation of order or order information:
Changes shall be made if Cairo Florist online receive the
information before order has been sent out for delivery or prepared
for delivery.
Request of flowers:
You can always request for the type and color of the flowers,
however, due to various seasonal and regional conditions,
availability of some flowers may be limited in certain areas. In
this situation, we will deliver a choice of similar of equal or or
greater value and beauty.
Guarantee:
All confirmed orders are guaranteed for delivery with a minimum 48
hours notice, excluding Fridays, Sundays and legal holidays.
Refund or Replacement:
Unable to locate the recipient's "correct" address.
The delivered flowers quality is poor and to be returned by
receiver.
The order has not been delivered due to our fault.
Guarantee will not apply (FULL charges will be applied) if:
Given Insufficient or Wrong information e.g recipient telephone
number, name or address etc by You
Recipient cannot be reached when delivering to places like
Hospitals, Hotels, Arriving/Departing ships or plane etc. |
